Refund / Exchange Product
Requesting a refund or exchange for a product.
Refund or exchange options for customers
Refund and Exchange Policy for Proxy Shopping Assistant Website
Nature of Our Services
Our platform functions as a Proxy Shopping Assistant, acting on behalf of our clients to procure items from various online and physical stores. It’s essential to understand that we do not own or sell these items directly. We facilitate the buying process for our customers based on their preferences.
Returns
- No Returns Accepted: Given the specific nature of our proxy shopping services, once an order is placed with the original seller, we cannot accept any returns.
- Exceptions: In the rare instance where the error is on our part, such as delivering an incorrect item, we’ll work diligently to rectify the issue. Such cases will be evaluated on an individual basis.
Refunds
- General Rule: As clarified in our terms and conditions, we cannot offer refunds once an order has been placed with the original seller.
- Exceptions: In situations where the mistake can be attributed to our proxy services – for instance, failing to place an order on your behalf despite having accepted payment – a refund may be considered. These scenarios will be assessed case by case.
Exchanges
- General Rule: Due to our service’s nature, we do not typically facilitate exchanges.
- Out of Stock Items: If items are out of stock or unavailable, we will inform you and may suggest alternatives. If you choose an alternative that results in a price difference, any additional costs or refunds will be settled accordingly.
Delivery Discrepancies
If you receive an item that is damaged, defective, or not what you ordered, please contact us immediately. While we cannot guarantee a return or exchange due to our service’s nature, we commit to assisting you in resolving the issue with the original seller whenever possible.
Changes to Refund and Exchange Policy
We may amend this Refund and Exchange Policy at our discretion. Any modifications will take effect immediately upon posting on our website. We advise you to check this page periodically to stay updated.
Queries and Contact
If you have questions, concerns, or require clarification on our Refund and Exchange Policy, kindly reach out to us. Our dedicated customer service team is available to assist and guide you.